For guaranteed delivery, the following requirements must be met

The shipping method selected is the shipping option advertised on a product detail page.

Order is shipping to an eligible address.

Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.

The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

Attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

If you have any questions related to shipping your order, contact us or track your order using the order number. You can write us back to care@wellnesswithprana.com


Delivery Policy

Highlights:​

• Delivery charges depend on the location and weight of the order & Shipment partner chosen (in case of outside India)

• Cash on Delivery is not available. Shipment can be made only once 100% payment is received

• 7 business working days for deliveries to Metro-cities (Bangalore, Chennai, Delhi, Kolkata & Mumbai)

• 7-14 business working days for deliveries to the rest of India

• If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through the website.

Online Ordering and Email Confirmation
Products purchased through the website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is dispatched, we will send you a confirmation email.

Courier Delivery
Deliveries will be performed by Delivery / India Post (Business Speed Post). The delivery service is available from 10 am until 4 pm during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week.

You may be required to sign for delivery and provide a valid form of identification/otp when your order is delivered. If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, the courier company, acting on your behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company

In the event that PRANA WELLNESS and/or its duly appointed courier/shipment company is unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the ordering process, we reserve the right to cancel your order without any refund.

Delivery Times
Our delivery times will vary between 7-14 business working days depending on the location and serviceability. While are firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to unforeseen reasons.

Costs
There is a delivery fee depending on the weight of the product ordered in its sole discretion, may determine that your delivery address is located in a remote area and may, upon you placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being payable, you will still have the choice to withdraw your order. 

Our Liability
PRANAN WELLNESS is not liable for any incorrect order or delivery where you make an error in the information that you provide to us.